School Communication and Behavior

Course Description

A great school is one with strong communication.  Your school’s communication and listening skills must be on target. The School Security Communication and Behavior Course will get your staff in top communication form.

Planning and policy are critical components of professional communication. Participants are taught that there is a high expectation of their behavior. Intense awareness in listening and observation skills is absolutely essential. In security and safety related situations good judgment and intense attention to detail are critical in the school environment.

The School Security Communications Course was designed by Fred Behnken, a security instructor, who saw the relationship of violent confrontations as a parallel for many communications situations. Using the maximum consequences of these situations the student learns the same high intense awareness, effort and commitment, which are needed in routine or high stress scenarios.

Being at the right place, at the right time and communicating the right thing requires regular training, preparation and skill. Like gun safety, communications safety plays an important role in accident prevention. The communication accident you have could be as bad as getting shot.  For people in protective activities or professions (police, military or security) getting shot is possible when tactics do not include accurate communication.

Who Should Attend?

  • All school employees but especially security staff

Time Needed:

  • 14 hours

Course Goals:

  1. Recognize the importance of communication
  2. Know how to use policy
  3. Know the ethics that support professional communication
  4. Be able to listen accurately under stressful conditions
  5. Know how to communicate in an emergency
  6. Know how to use communication technology

Certification Period

  • Annual

Training Activities and Topics:

  1. Ethical, school policy and legal concerns about communications
  2. Physical behavior  messaging  and remaining in a safe and effective position
  3. Three zones of observation to improve listening and monitoring
  4. Reactions to threatening communications, lies and deception
  5. Communication scripting, self-evaluation, and practice
  6. Challenging off- site communication exercises
  7. Lots of fun and intense classroom interactions

Equipment and Resources Provided by School:

  • Classroom area and PowerPoint projection capability
  • Open space area for hands- on exercises
  • Note paper and pens
  • Administration representative to discuss policies 
  • Work attire required 

Course Manual: 

  • “School Communication and Behavior Skills”, By Fred Behnken

Recommended Related Training for School Security Professionals

  • Advanced School Security Skills Level II
  • School Security Skills Level I
  • Security Supervisor and Leadership
  • Report Writing

Our Mission

Our mission is to provide a safety training program for educational institutions that will have tangible results.


    Can You Answer The Following?

    1. Tell me three policies that relate to security at your school?
    2. Can the school staff work together effectively to respond to emergency situations?
    3. What are emergency drills practiced at your school?
    4. What kind of formal safety training is given to the students?
    5. What emergency situations are you concerned about?
    6. Can your family respond effectively to dangerous situations off campus?
    7. Have you been threatened by someone who is not a student about a school situation?
    8. What are the neighboring schools safety problems?
    9. What abnormal behavior do you see in your students that could be a safety issue?
    10. How many of your students have been identified as substance abusers?
    11. How many of your students’ parents have been identified as substance abusers?
    12. Describe the level of your student’s health.